Purity tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via push notification/phone/ text/ email. If the service, that Purity fails to complete, requires any refund, it is done maximum within 7 Days after our acknowledgment.

Refund requests will be processed under mentioned situation:

- Unable to serve with any product.

- Customer returns any product from a paid order.

- Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to the Purity Balance of the customer. And the balance can only be used to purchase at Purity. Upon the customer's request, Purity will transfer the refund amount to the user's original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic methods. For the orders that are paid via Cash, a refund is only to be given through Purity Credits.